GT
Work management
Drag-and-drop kanban from Backlog to Done, parent/sub-tasks, labels, full history, saved views and bulk actions.
lemon-ticket.com — Client Request Hub
The AI-augmented client support hub.
Centralise your tickets, automate your workflows and give clients a modern support portal. A secure AI helps teams sort requests, draft replies and speed up resolution, while respecting access rights and data confidentiality.
- Ship faster
- Reply better
- Inspire trust
The first userAdminworkspace live in a few minutes
Ticketsclient portal · kanban · SLA
AItriage, summaries, drafts, copilot
CSATafter Done, and quarterly NPS
EN/FRbilingual interface, white-label brand
The model
Organisation → clients → users
The client relationship first. Multi-tenant spaces, client CRM, invitations by role, and a portal designed for real delivery. Isolation leads; the AI stays inside each user's rights.
01
Safe to share
Shared or internal tickets, team notes, isolation by default. Visibility is applied to the data: the client never sees backstage by accident.
02
Connected operations
Inbound email → ticket, team alerts, push and installable app, webhooks, approvals, SLA, CSAT/NPS.
03
An AI that stays in its frame
The assistant only sees what each user can see. AI switch per organisation, usage and cost panel.
Two experiences
For your team, for your clients
From intake to Done — without the noise
- AI triage suggests type, priority and labels; recategorise at any time.
- Auto-assignment, due dates, project calendar and health: healthy, at risk, critical.
- Approval circuits before Done, email and push to the right validators.
- SLA policies, delivery reports, QA test cases and PDF/CSV exports.
- Watchers, @mentions, digests and fan-out to admins and support inboxes.
Everything in Lemon
Five domains, one workspace
CC
Client collaboration
Portal with filters and presets, shared/internal visibility, client CRM, pending approvals and public roadmap.
IQ
Insights and quality
SLA by priority, open volume, resolution time, SLA %, load and trends. QA module with test cases and exports.
GA
Governance and access
Multi-client hierarchy, admin/manager/member/watcher roles, approval rules, audit log and session protection.
IA
AI assistant
Triage, summaries, semantic duplicate detection, drafting by visibility, space copilot and roadmap synthesis.
Start
Give your clients a window — without giving up backstage.
Launch your workspace in a few minutes. The first user becomes administrator.